ரத்து & பணத்திரும்பக் கொள்கை · Cancellation and Refund PolicyCancellation and Refund Policy · ரத்து & பணத்திரும்பக் கொள்கை

Last updated: 8 September 2026

This policy explains when cancellations and refunds apply to purchases made on www.jothira.com. Our products are digital astrology reports that are generated on demand from the birth details you provide.

1. Preview before you pay

Every plan includes a free preview — you can see your rasi, nakshatra, lagnam and chart before making any payment. We strongly encourage you to check this preview and confirm your birth details are correct before purchasing.

2. Nature of digital goods

Because reports are delivered instantly in digital form and are personalised to you, they generally cannot be "returned". Once a report has been generated and delivered, the purchase is normally non-refundable.

3. When a refund will be given

We will provide a full refund in the following cases:

• You were charged but, due to a technical error on our side, the report was not generated or could not be accessed, and we are unable to deliver it.
• You were charged more than once for the same order (duplicate payment).
• A payment was deducted but the order failed and no product was delivered.

4. When a refund will not normally be given

• The report was delivered successfully but you entered incorrect birth details. (Contact us — we will regenerate the report with the correct details at no extra cost where possible.)
• You disagree with, or are dissatisfied by, the astrological interpretation. Reports are provided for guidance and entertainment and outcomes are not guaranteed.
• You changed your mind after the report was delivered.

5. How to request a refund

Contact us on WhatsApp or call +91 70926 36369 within 7 days of your purchase, including the name and email used at checkout, the payment date/time and reference, and the reason for the request. We will review and respond within 2–3 business days.

6. Refund timelines

Approved refunds are processed back to your original payment method via Razorpay. Once processed, it typically takes 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.

7. Contact

For any question about cancellations or refunds, call or message us on WhatsApp at +91 70926 36369. See our Contact page for more details.